Konnektive’s Cloud-Based Order Entry and Customer Service interface, combines the best in call center Order Management Systems (OMS) with CRM technology, that gives you transactional and performance management power that has never been available before, with the simplest UI.
“As mid-size call centers look for a competitive edge in an increasingly global marketplace, one approach that can deliver measurable results is to integrate customer relationship management (CRM) tools with contact center applications and services for a deep 360-degree view of the customer, tracking every interaction to ensure an optimal customer experience.
Only about one-third of contact centers are fully integrated, while the largest proportion is mostly integrated. But by 2016, 54% of surveyed organizations expect to be fully integrated (a 64% growth rate over the two-year period). This will pave the way for more-advanced integration between the contact center itself and other back-office systems, most notably CRM platforms — because the ability to deliver a consistent and seamless customer experience is a high priority for 49% of surveyed contact center decision-makers, a number expected to rise even more (15%) by 2016.”
Source – Frost & Sullivan
Konnektive’s advanced call center technology is designed to increase the expediency of setting up multiple campaigns, while reducing the training time of agents.
Some of our features include:
When setting up the campaign business rules, you can easily copy and paste your main script, your rebuttal scripts, and your upsell scripts into a simple WYSIWYG (what you see is what you get). You can go in and change tweak or replace the scripting at any given time, deploying the changes to your entire floor with the push of a button. You can even add different scripts for different campaign configurations for split testing, and add “custom fields” to the order entry screen for your agents to add customer specific profile information.
Our system will tell you which agents are logged in, on a call, or logged out, and when integrated to your telephony provider, our platform will push calls to the highest closing/performing agents. Our system will also script pop based upon the DNIS/ANI the customer is calling in on.
You can also use Konnektive to assign leads to specific agents, and when the data is pushed into your dialer from Konnektive; and when your agents are logged in and available, all they need to do is push a button to start their call.
And finally, you have all the real-time reporting and dashboards to mange your contact center efficiently.
Once located, you can go into the customer record, and edit their personal information, their payment information, see the source from where the customer came from, add notes, view all orders, view all products on continuity, view transactions and make voids or refunds, view fulfillment status/history with the ability to cancel, reship or issue and Return Merchandise Authorization.
We provide you with the ability to integrate a number of CRM’s into Konnektive, so you can manage all of your clients through one simple login.
Konnektive has developed the “easiest to use” and most “intuitive” shopping cart technology in the e-commerce industry. We have combined the best Customer Relationship Management (CRM) and Order Management System (OMS), with a shopping cart, e-commerce technology that has made being an e-tailer easier than even. You are no longer required to use funky templates, and designs that are not as unique as you are. You can build your web store in WordPress, the easiest web design application, and use our product and cart plugins to manage your orders.
You can create multiple product selections; offer recurring payments and home delivery options (continuity), build coupons and express shipping options, and much more.
Integrated to dozens of merchant gateways; both domestic and international, to include PayPal and ACH payment option, you have a multitude of gateway options. We provide integrations to dozens of fulfillment houses, and you can have multiple fulfillment options tied to different products. We have full Amazon and Ebay market place integrations so you can also sell your products through those sources and track, and manage your product sales through your Konnektive CRM.
Easily Add Content
Add product images Upload your product images. No need to worry about resizing or optimization – we do that for you.
Add Description & Details
Write a product description and enter the product’s weight, manufacturer, size, color and other such details.
Manage Your Inventory and Fulfillments
The inventory editor combined with Shopify’s order tracker make managing your inventory a breeze.
Bulk Import Your Inventory.
You can add your products one at a time or bulk-import all products from an Excel or CSV file, or your fulfillment house can update your inventories through our API konnektion.