All products and services provided by Konnektive may be used for lawful purposes only. Transmission or storage of any information, data or material in violation of any United States Federal, State or local laws is strictly prohibited. Customer agrees to indemnify and hold harmless Konnektive from any claims resulting from Customer’s use of the service which damages Customer or any other parties, including attorney’s fees.
NOTICE: Load balancing activity is prohibited by the card schemes and banks and will lead to termination of your merchant facilities if discovered.
Konnektive will not be liable for any interruptions in service or other monetary loss related to enforcement of the Konnektive Terms of Service (TOS), including this Acceptable Use Policy.
Konnektive maintains a Zero-Tolerance policy against Spam, whether direct, indirect or through any affiliate or agent acting on the Customer’s behalf.
As determined by Konnektive’s sole discretion, Customer shall have proof that all individuals in the Customer’s database have opted in or otherwise agreed to receive communications from Customer.
All lists used in conjunction with the services provided by Konnektive are required to be 100% solicited (opt-in) lists. This means that the individuals on the list have explicitly agreed to receive information from your business entity. The practice of bartering, purchasing or renting lists of names and sending e-mails to those people is strictly prohibited. Marketing lists containing email addresses within Konnektive cannot be shared/duplicated/transferred between individual applications.
Furthermore, in accordance with CAN-SPAM legislation, all e-mail messages sent using Konnektive’s services must use the Konnektive-provided opt-out link, must include a valid physical address of the sender and must contain a clear subject line that does not mislead the recipient as to the contents of the e-mail. Customers are advised to consult their own attorney to ensure compliance with all Federal, State and local laws.
The opt-out link may not be excessively “padded” with line-breaks or similar means to deceive recipients.
The complaint rate (“feedback rate”) may not exceed the accepted industry standard at the time of transmission. Failure to comply will result in penalties and restrictions as defined under Violations and Penalties, below. As of this writing, the industry standard for complaint rates is less than .1% (1/1000) on a per Email/Internet Service Provider basis. It is Customer’s sole responsibility to maintain under the then-current industry standard.
Unsubscribe requests must be processed immediately.
Fax: Konnektive strictly prohibits the use of its facsimile (“Fax”) services for illegal or inappropriate purposes. Customer agrees that all faxing services provided by Konnektive will be used only for proper legal purposes and in a lawful manner. Customer must have permission from each recipient in order to send faxes to that recipient.
Voice Broadcast: Konnektive strictly
prohibits the use of its voice
broadcasting services for illegal or unethical purposes.
Customer agrees that all
voice broadcast services will be used only for proper legal
purposes and in a lawful manner.
Customer may not send
voice broadcasts to any
individual listed on the National Do Not Call Registry
unless Customer has express
permission from the recipient to receive voice
communications
from Customer.
E-Commerce: Konnektive provides e-Commerce
services including Web
Form(s), Sale Form(s), tracking links, redirected “Landing
Pages,” etc. Customers
may not send unsolicited communications whether through
Konnektive’s services or by means of third-parties which
direct individuals to any
Konnektive e-Commerce services that reference
Konnektive.
Affiliates: Any and all of Customer’s
affiliates are bound by the terms
of the Konnektive Terms of Service. Customer is solely
responsible for ensuring
their affiliates are compliant to the Konnektive Terms
of Service. Customer’s failure to ensure their affiliates’
compliance will be
subject to the enforcement these policies.
Privacy Policy: Customer must publish, enforce
and abide by a privacy
policy which protects its customers’ personal information in
its possession or under
its control. Such privacy policy at a minimum must
be as stringent as Konnektive’s Privacy Policy. In
particular, Customer agrees that
it will not sell, loan or in any way pledge or hypothecate
the personal information
of its customers to any other person or entity by way
of joint venture or any other agreement.
Notice and Communication of Complaints: Upon receiving a complaint, Konnektive will notify Customer of said complaint and investigate the validity of the complaint. If Customer does not take immediate remedial action to rectify the situation, Konnektive reserves the right to suspend Customer’s service until Customer has resolved the situation to Konnektive’s satisfaction, at Konnektive’s sole discretion. “Customer Notification” — Konnektive will make a reasonable effort to contact Customer in the form of e-mail, telephone and login notification within the Konnektive Application; sourced from information currently on file.
Confirmed Violations, Unsolicited E-Mail: A $250 non-refundable investigation fee will apply per complaint in the event Konnektive determines that Customer sent an unsolicited communication to a recipient who did not agree to receive communications from Customer. In the event of multiple complaints, Konnektive services may be suspended in order to maintain integrity of services provided. Services can only be reinstated by meeting the criteria as determined by Konnektive to minimize and address complaints.
Confirmed Violations, Complaint Rate, Reactivation Fee: In the event complaint rates exceed industry standards, Konnektive will immediately suspend e-mail services and notify Customer via e-mail and/or telephone. A $200 “Service Reactivation Fee” will be applied toward the Customer’s account for investigation resources spent toward identifying and addressing high complaint rates.
Excessive, Widespread and/or Repeated Violations: In accordance with Konnektive’s Zero-Tolerance No-Spam Policy, Konnektive will immediately terminate the account of any Customer found to be involved in a non-compliant marketing campaign or other widespread or repeated violation of the Konnektive Terms of Service. All data contained in Customer’s account will be permanently removed. Customer will be held accountable for any monetary damages suffered by Konnektive, due to Customer’s actions or inactions. Such monetary damages may include, but are not limited to, loss of Web services, regulatory penalties (e.g., FTC) and punitive damages related to lost clients and revenues due to said violation. The determination of what constitutes an “excessive, widespread and/or repeated violation” of this policy will be determined by Konnektive.
Questionable Practices (“Inappropriate
Use”):
Konnektive may
terminate Customer’s account if Customer engages in any
practice that is, in
Konnektive’s sole discretion, objectionable, unlawful,
obscene,
pornographic, threatening, abusive, libelous or hateful, or
that encourages conduct
which would constitute a criminal offense, give rise to
civil liability, or
otherwise violate any local, state, national or
international
law. This includes, but is not limited to:
Change of Terms and Conditions
Konnektive
reserves the right to change
the terms and conditions of this Policy, as needed. Use of
Konnektive’s software and/or
services by Customer after said changes constitutes
Customer’s acceptance of the new Policy. Konnektive will inform
Customer when significant
changes are made to any policies under the Konnektive Terms of
Service by means of the
Customer’s e-mail, currently on file.
ALL CUSTOMERS AND AFFILIATES ARE EXPECTED TO AGREE TO ALL TERMS CONTAINED HEREIN. DIGITAL ACCEPTANCE IS ACHIEVED WHEN CUSTOMERS OR AFFILIATES ACCESS OR IN ANY WAY USE KONNEKTIVE SERVICES.
FAILURE TO AGREE AND COMPLY WILL RESULT IN IMMEDIATE TERMINATION OF SERVICES.
NON-COMPETE.
The User, whether it be system User or API User agrees that during the term of the Agreement and for two years thereafter, User will not develop, reengineer Konnektive technology, offer, sell or distribute a competing technology to the Konnektive Service. A competing service is defined as a service that seeks to acquire Users for the purpose of offering a customer relationship management (CRM) or campaign management software system. User understands that violation of this clause is grounds for immediate termination of the Agreement by Konnektive with no liability on the part of Konnektive and further User understands that Konnektive may seek equitable relief to stop the violation and competing activity as well as any other relief available under the law.