Usage of Konnektive products and services constitutes customer’s acceptance of Konnektive’s billing policy, and all customers must comply with this billing policy.
Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.
Services purchased from Konnektive must be used within the timeframe specified at the time of purchase. Service fees are nonrefundable. In the event of cancellation, Konnektive will not prorate any portion of unused Service fees and amounts due to Konnektive must be paid in full.
Third Party Products and Advertising Usage
In the event Konnektive collects fees for any third-party products and/or services, including but not limited to advertising usage, the fees are non-refundable.
Konnektive accepts payments via credit/debit card. Konnektive currently accepts American Express, MasterCard, and VISA credit/debit cards.
Invoices are generated, and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Konnektive subscription. Customers must request to cancel their subscriptions per the terms defined in the Agreement. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Konnektive will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
Creating a Cancellation request: A request to cancel an Konnektive application must be initiated per the terms defined in the Agreement. Emailed requests to cancel are required and can be sent to firstname.lastname@example.org. Customers are encouraged to keep records of all communications regarding cancellation.
Simply canceling the credit/debit card associated with an Konnektive account does not cancel the account. Konnektive will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you submit an email per the terms of the contract if you wish to initiate cancellation of your Konnektive account.
Finalizing the Cancellation:
After a request to cancel has been initiated, you must speak with a member of the cancellation team to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the “Subscription Billing” paragraph above.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for third party fees, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Each Konnektive customer agrees to provide Konnektive 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Konnektive receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Konnektive has been given a chance to resolve the issue, Konnektive has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Konnektive, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Konnektive retains the right to collect on any Services or fees that are due. Konnektive may submit any disputed amounts to a collection agency. Once a chargeback has been received, Konnektive has the right to suspend the account until the matter is resolved.
Subscription and Service fees are non-refundable and will not be prorated at any time.