29% higher sales
34% boost in productivity
42% increase in forecast accuracy
It automates businesses, streamlines processes, and provides insights into customer behavior and analytics. But which one to choose for your business – and what to look out for?
That’s what you’ll discover today.
In this post, we’ll share the tips for choosing the right CRM solution and give you our best picks.
We’ll take you through the most essential features to look out for in every customer relationship management tool.
The right CRM tool supports and streamlines business processes.
It offers customizable workflows that automate administrative and routine tasks, boost collaboration among teams, and ensure smooth operations.
A CRM provides actionable insights from data analytics and reporting.
It offers robust reporting tools that present key metrics. This helps in making better decisions across sales, marketing, and customer service – and massively boosts conversions.
Customer relationship management should include monitoring & measuring of customer satisfaction.
This involves tools for collecting feedback, surveys, Net Promoter Score (NPS) tracking, or sentiment analysis – letting you know how customers feel about products or services.
A CRM solution is a must-have for every business.
In this section, you’ll discover the best CRM solutions in the market – which one you choose depends only on your preference and customer base.
Konnektive CRM is the most powerful and most customizable tool. It centralizes business and lets you access everything from one place.
Konnektive CRM offers the tools to build your brand – here are its most powerful features.
165+ gateway integrations. Connect favorite tools and manage everything in one place, eliminating context switching between 10+ apps.
Unlimited users. Forget limits with the number of users you can manage. No need to pay more, we want to see you grow to the fullest
Customer Service Portal. Deliver the best experience, create a safe place for customers and boost customer loyalty
Konnektive CRM is the most powerful CRM solution on the market.
It’s a tool that lets you grow a small business into a large enterprise – without any hidden fees or limitations.
Zoho CRM is known for its unbelievable sales automation capabilities, which include AI and machine learning features. Unfortunately, It isn’t the most user-friendly CRM software…
(So, if you’re not a technical person, we recommend looking for different tools.)
The most tempting features of Zoho CRM include.
Sales process automation. Automate routine sales and marketing tasks and get more time to concentrate on customers.
Automated lead scoring & management. Capture leads, identify the ones that will convert, and follow them up.
Real-time customer insights. Get real-time insights about customers, connect with them across all channels, and build stronger relationships.
Zoho CRM has a FREE version for three users. The paid membership plans scale by your needs – more advanced features added with each upgrade.
Zoho CRM is a great tool to automate a business.
But it’s not very intuitive and if you are not a technically-skilled person, you might have trouble getting started and setting it up.
SalesForce CRM is the most popular solution on the market.
It excels in uniting the team around customers, getting actionable insights, and attracting prospects, as well as retaining loyal customers.
These are the most popular features of Salesforce CRM.
Email marketing. connect CRM to email marketing software and create campaigns that convert.
Sales forecasting. Estimate future sales revenue and efficiently allocate resources
Quote management. Streamline quoting process, making it more efficient and accurate, and convert sales opportunities into customers
When it comes to pricing, the plans start at $25 / month, with the highest plan at $300 / month.
It’s a bit pricey, especially if you’re a small business that scales up quickly (since you’ll need more expensive plans), but it’s definitely worth a shot.
HubSpot is a FREE CRM solution – you don’t have to pay a penny to get started.
Don’t worry, a lack of price doesn’t come at the expense of features and capabilities – HubSpot is a very robust solution.
Here are the most prominent features of HubSpot CRM.
Live chat. Connect with visitors in real time, convert new leads, and provide better support
Meeting scheduler. Schedule meetings faster and forget the back-and-forth emails.
Contact management. Manage contacts without the busywork. Add company and contact records with a single click, and keep records up-to-date.
HubSpot offers a FREE version with limited features, as well as a free trial. Paid plans with premium features start at a whopping €1,641 per month.
(That’s definitely something most businesses can’t afford.)
HubSpot is an excellent solution, especially if you’re starting with CRM tools – we recommend it for beginners and first-time users.
Metrilo is designed with ecommerce teams in mind, which makes it a great fit for merchants who need more sophisticated data analytics on customers and sales.
The most notable features of Metrilo revolve around its data-driven approach, including:
Intelligence Growth Assistant. Analyze the data and get ready insights and findings, plus ways to use them to improve sales.
Customer profiles. Observe shopping habits, monitor customer journeys, and communicate on a personal level – increasing the chances of sale.
Customer segmentation. Filter customer databases by characteristics and behaviors tracked to get relevant segments for retargeting.
Metrilo’s paid plans start at $119 per month which can be quite expensive.
Unlike most tools, Metrilo is not an all-in-one platform.
If you're looking for an ecommerce CRM with internal management features like inventory and order management, you'll have to add plug-ins from Shopify or WooCommerce.
The right CRM solution makes businesses more efficient, streamlines communication with customers, and maximizes productivity and sales.
To learn more CRM-related tips, check these resources below.
Looking for the best CRM solution on the market?
Konnektive CRM is a game changer.
It maximizes profits, minimizes unnecessary expenses, and boosts the effectiveness of any business.
This combined with higher customer satisfaction guarantees long-term growth and massive success in the future.
Konnektive CRM has everything to build, analyze, and optimize campaigns and manage orders at scale. We let you integrate it with your favorite apps and create streamlined order management.
Book a demo with our specialists and skyrocket sales now.